About HSBC Bank

Global banking giant with 14 million UK customers
Full range of personal and business accounts
App Store 4.35 (850K reviews, May 2025)
600 UK branches
FSCS protection up to £85,000
24/7 phone and in-app support

GoNoGo 100-Point Framework Breakdown

Regulatory Compliance /12

Fully FCA-authorised, FSCS protection up to £85,000. Resolved 2024 AML compliance issues. No major fines in 2025[1][3].

Customer Satisfaction /23

CSAT: 68% Finder UK 2025.
Reviews: Trustpilot 1.85/5 (15K), App Store 4.35 (850K), Google Play 4.15 (720K).
Twitter/X: Mixed feedback on app stability but praised for international services[1][3].

Product Value /20

Free basic account, competitive FX, but fees for premium services. Premier/Advance offer extras for a monthly fee[1].

Innovation /12

Slow to adopt new features vs digital banks, but improved business tools and app updates in 2025[1].

Security /9

Biometric login, transaction monitoring, instant card freeze, no major breaches since 2023[1].

Accessibility /9

600 UK branches, improved app accessibility features, multilingual support, but some rural closures[1].

Sustainability /5

Net-zero commitments, green bonds, but ongoing criticism for fossil fuel investments[1].

Additional Features /10

Global View, business banking tools, but fewer digital extras than fintechs[1].

Pricing & Limits

Account	Monthly Fee	Key Features
Basic Bank Account	£0	Core features, cash withdrawals, online banking
Advance	£15	Travel insurance, higher limits, overdraft
Premier	£25	Global services, priority support, exclusive offers
Debit Card	£0	Free UK ATM withdrawals, fees abroad

For full and up-to-date pricing, see the HSBC website.

Recent Customer Feedback (May 2025)

POSITIVE App Store, May 2025

"The global view feature is a lifesaver when managing accounts in different countries."

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POSITIVE Google Play, May 2025

"Solid for business banking and international transfers."

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NEUTRAL Trustpilot, May 2025

"I like the security features, but the app sometimes logs me out at random."

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NEGATIVE Twitter/X, User 2025

"Branch closures in my area have made it harder to get in-person help."

About HSBC Bank

Key Strengths

Key Concerns

Key Features

Pricing & Limits

App Store Ratings

Recent Customer Feedback (May 2025)