About Loveholidays

GoNoGo 100-Point Framework Breakdown

Regulatory Compliance /12

ATOL and ABTA licensed, strong consumer protection for UK travellers.

Customer Satisfaction /23

Trustpilot 3.85, App Store 4.35. Customers like flexible payments, but some report delays and support issues.

Product Value /20

Good value on package holidays and flexible payment plans, but some extras can add up.

Innovation /12

App updates, digital booking tools, and flexible payment options.

Security /9

Secure payment processing and verified partners for bookings.

Accessibility /9

Accessible via app and website; support for special assistance requests.

Sustainability /5

No published ESG or sustainability report as of May 2025.

Additional Features /10

Flexible payments, last-minute deals, and exclusive extras.

Fee Type	Typical Range	Notes
Package Holiday Price	Varies	Includes flights, hotel, basic luggage; extras may apply
Flight Only	Varies	Includes hand luggage; checked bags extra
Booking Fee	Up to £50	May apply to some bookings
Flexible Payment Fee	Varies	For payment plans, see booking terms

POSITIVE App Store, May 2025

"Flexible payment plan made booking our family holiday much easier. App was simple to use."

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POSITIVE Trustpilot, May 2025

"Great last-minute deal, everything was organised and the app kept us updated."

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NEUTRAL Google Play, May 2025

"App is easy to use but had to call support for luggage info. Some extras not clear at booking."

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NEGATIVE Twitter/X, User 2025

"Refund took weeks after a cancelled trip. Customer service was hard to reach during busy season."