About Utilita Energy

GoNoGo 100-Point Framework Breakdown

Regulatory Compliance /12

Ofgem-licensed, no fines or sanctions. Consumer protection in place.

Customer Satisfaction /23

Trustpilot 4.55, App Store 4.55 (May 2025). Good support, but some prepay frustrations.

Product Value /20

Prepay, app, and smart meters included. Tariffs are competitive for pay-as-you-go.

Innovation /12

App updates, smart meters, and usage insights for prepay customers.

Security /9

SSL encryption, secure payments, and no major breaches reported.

Accessibility /9

Accessible via app, web, and phone. Support for vulnerable customers.

Sustainability /5

No published ESG report or green tariffs.

Additional Features /10

Smart meters, app, usage tracking, and top-up features.

Fee Type	Typical Range	Notes
Electricity Tariff	Varies	Prepay rates, see website for current tariffs.
Gas Tariff	Varies	Prepay rates, see website for current tariffs.
Exit Fee	£0	No exit fees on prepay tariffs.
Referral Reward	£25 credit	For both referrer and new customer.

For full and up-to-date pricing, see the Utilita website.

POSITIVE Trustpilot, May 2025

"Easy to top up and monitor usage on the app. Support team is always helpful."

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POSITIVE App Store, May 2025

"Great for budgeting and keeping track of energy spend. Smart meter works well."

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NEUTRAL Google Play, May 2025

"App is mostly good but sometimes slow to update balance. Had to wait for a smart meter appointment."

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NEGATIVE Twitter/X, User 2025

"Top-up failed at peak time and took hours to appear. Customer service resolved it but was slow."