About Expedia

GoNoGo 100-Point Framework Breakdown

Regulatory Compliance /12

Licensed globally, with robust compliance and verified partners in all major markets.

Customer Satisfaction /23

Trustpilot 4.15, App Store 4.75. Customers praise bundles and loyalty rewards, but some report refund delays.

Product Value /20

Competitive pricing, member discounts, and value bundles for flights, hotels, and car hire.

Innovation /12

AI-powered trip planning, price alerts, and smart itinerary tools.

Security /9

Secure payment systems, verified partners, and fraud prevention measures.

Accessibility /9

Accessible via app and website, with support for multiple languages and accessibility features.

Sustainability /5

Carbon offset options for flights and eco-friendly hotel filters.

Additional Features /10

OneKey rewards, member pricing, and 24/7 customer support.

Fee Type	Typical Range	Notes
Flight Booking Fee	Varies	Included in total price, may vary by airline
Hotel Booking Fee	Varies	Included in total price, some hotels add resort fees
Car Hire Fee	Varies	Included in total price, insurance extra
Service Fee	Up to 12%	Charged by Expedia for some bookings

POSITIVE App Store, May 2025

"Booked a hotel and flight bundle at a great price. The app made it easy to keep track of my itinerary."

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POSITIVE Trustpilot, May 2025

"OneKey rewards gave me a free night after only two bookings. Customer service was helpful when I had to change my flight."

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NEUTRAL Google Play, May 2025

"App is generally good, but slow to load during busy times. Some hotel listings had extra resort fees not shown upfront."

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NEGATIVE Twitter/X, User 2025

"Waited two weeks for a refund after a cancelled booking. Customer service was hard to reach during peak season."