About TUI

GoNoGo 100-Point Framework Breakdown

Regulatory Compliance /12

ATOL and ABTA licensed, strong consumer protection for UK travellers.

Customer Satisfaction /23

Trustpilot 4.05, Feefo 4.55. Customers like package value, but some report delays and support issues.

Product Value /20

Good value on package holidays, cruises, and excursions, but some extras can add up.

Innovation /12

App updates, digital booking tools, and flexible payment options.

Security /9

Secure payment processing and verified partners for bookings.

Accessibility /9

Accessible via app and website; support for special assistance requests.

Sustainability /5

No published ESG or sustainability report as of May 2025.

Additional Features /10

Cruises, excursions, flexible payments, and exclusive extras.

Fee Type	Typical Range	Notes
Package Holiday Price	Varies	Includes flights, hotel, basic luggage; extras may apply
Flight Only	Varies	Includes hand luggage; checked bags extra
Booking Fee	Up to £50	May apply to some bookings
Flexible Payment Fee	Varies	For payment plans, see booking terms

POSITIVE App Store, May 2025

"Booking our cruise and excursions was simple. App kept us updated and payment plan was flexible."

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POSITIVE Trustpilot, May 2025

"Great value on our package holiday. Customer service was helpful when we needed to change dates."

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NEUTRAL Google Play, May 2025

"App is easy to use but had to call support for luggage info. Some extras not clear at booking."

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NEGATIVE Twitter/X, User 2025

"Refund took weeks after a cancelled trip. Customer service was hard to reach during busy season."