About OVO Energy

GoNoGo 100-Point Framework Breakdown

Regulatory Compliance /12

Ofgem-licensed, no recent fines or sanctions.

Customer Satisfaction /23

Which? 17/100, Citizens Advice 3.3/5 (May 2025). Support slow but improving.

Product Value /20

Range of tariffs, some green options, app, and usage tracking.

Innovation /12

App updates, smart meter rollout, but behind Octopus on features.

Security /9

SSL, industry standard, no major breaches reported.

Accessibility /9

Phone, web, and app access. Some wait times for support.

Sustainability /5

Limited ESG info, some green tariffs, but less transparent than rivals.

Additional Features /10

Smart meters, usage tracking, but fewer extras than leaders.

Fee Type	Typical Range	Notes
Electricity Tariff	Varies	Rates depend on region and tariff. See website for current tariffs.
Gas Tariff	Varies	Rates depend on region and tariff. See website for current tariffs.
Exit Fee	£0–£30	Some fixed tariffs have exit fees; variable tariffs usually don't.

For full and up-to-date pricing, see the OVO Energy website.

POSITIVE Trustpilot, May 2025

"Switching was easy and the app is simple to use. Like the green energy focus."

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POSITIVE App Store, May 2025

"App is handy for checking usage and bills. Smart meter made it easy to keep track."

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NEUTRAL Google Play, May 2025

"App is mostly good but slow to update at busy times. Had to wait for a smart meter appointment."

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NEGATIVE Twitter/X, User 2025

"Had to chase for a smart meter install. Customer service was slow to resolve."