About Airbnb

GoNoGo 100-Point Framework Breakdown

Regulatory Compliance /12

Licensed in 220+ countries, operates within local laws, and enforces strict host/guest verification.

Customer Satisfaction /23

Trustpilot 4.75, App Store 4.85. Praised for unique stays and responsive support, with some complaints about refund delays.

Product Value /20

Wide range of price points, flexible cancellation, and value extras like Experiences and guides.

Innovation /12

AI-driven pricing, smart lock integration, and digital check-in/out features.

Security /9

Secure payments, ID verification, and 24/7 safety support.

Accessibility /9

Accessible via app, website, and phone; accessibility filters for stays.

Sustainability /5

Carbon offset stays and support for eco-friendly hosts.

Additional Features /10

Airbnb Experiences, travel guides, and group trip planning tools.

Fee Type	Typical Range	Notes
Nightly Rate	Varies	Set by host, dynamic pricing via AI
Cleaning Fee	£0–£100+	Optional, set by host
Service Fee	Up to 14.2%	Charged by Airbnb per booking
Security Deposit	Optional	Set by host, refundable

POSITIVE App Store, May 2025

"Loved the unique stay in Edinburgh-host was super helpful, check-in was seamless via the app."

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POSITIVE Trustpilot, May 2025

"Customer support responded quickly when my host cancelled last minute-got a full refund and help rebooking."

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NEUTRAL Google Play, May 2025

"App is easy to use but some listings had surprise cleaning fees not shown upfront."

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NEGATIVE Twitter/X, User 2025

"Waited over a week for a refund after a booking was cancelled by the host during busy season."