About Shell Energy

GoNoGo 100-Point Framework Breakdown

Regulatory Compliance /12

Ofgem-licensed, no recent fines or sanctions. Consumer protection in place.

Customer Satisfaction /23

Trustpilot 4.05, App Store 4.25 (May 2025). Support improving but slow at busy times.

Product Value /20

Competitive tariffs, app, and 100% renewable electricity as standard.

Innovation /12

App updates, smart meters, and usage tracking features.

Security /9

SSL encryption, secure payments, and no major breaches reported.

Accessibility /9

Accessible via app, web, and phone. Support for vulnerable customers.

Sustainability /5

100% renewable electricity, but no published ESG report or green gas options.

Additional Features /10

App, smart meters, and usage tracking.

Fee Type	Typical Range	Notes
Electricity Tariff	Varies	Rates depend on region and tariff. See website for current tariffs.
Gas Tariff	Varies	Rates depend on region and tariff. See website for current tariffs.
Exit Fee	£0–£30	Some fixed tariffs have exit fees; variable tariffs usually don't.
Referral Reward	£25 credit	For both referrer and new customer.

For full and up-to-date pricing, see the Shell Energy website.

POSITIVE Trustpilot, May 2025

"Easy to manage my account and track energy usage. App is clear and simple."

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POSITIVE App Store, May 2025

"App is handy for checking usage and bills. Smart meter made it easy to keep track."

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NEUTRAL Google Play, May 2025

"App is mostly good but slow to update at busy times. Had to wait for a smart meter appointment."

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NEGATIVE Twitter/X, User 2025

"Had to chase for a smart meter install. Customer service was slow to resolve."