About Octopus Energy

GoNoGo 100-Point Framework Breakdown

Regulatory Compliance /12

Ofgem-licensed, no fines or sanctions. Strong compliance record and consumer protection.

Customer Satisfaction /23

Trustpilot 4.95, App Store 4.85 (May 2025). Consistently top-rated for service, support, and value.

Product Value /20

Green tariffs, flexible pricing, and no exit fees. Transparent rates and competitive offers.

Innovation /12

Smart meters, real-time app, EV integration, and agile tariffs for tech-savvy users.

Security /9

SSL encryption, secure payments, and no data breaches reported.

Accessibility /9

Accessible via app, web, and phone. Support for vulnerable customers and multiple channels.

Sustainability /5

100% renewable electricity, carbon offset gas, and published ESG data.

Additional Features /10

EV charging, Octopus Go, referral rewards, and 24/7 support.

Fee Type	Typical Range	Notes
Electricity Tariff	Varies	Unit rates change by region and tariff. See website for current rates.
Gas Tariff	Varies	Unit rates change by region and tariff. See website for current rates.
Exit Fee	£0	No exit fees on any tariff.
Referral Reward	£50 credit	For both referrer and new customer.

For full and up-to-date pricing, see the Octopus Energy website.

POSITIVE Trustpilot, May 2025

"Best energy provider I’ve had. App is easy to use, bills are clear, and customer service is always helpful."

View original

POSITIVE App Store, May 2025

"Love the green tariffs and the Octopus Go EV plan. Usage tracking is brilliant."

View original

NEUTRAL Google Play, May 2025

"App is good but sometimes slow to update usage. Smart meter install took a while."

View original

NEGATIVE Twitter/X, User 2025

"Agile tariff prices can spike unexpectedly. Had to contact support about a billing issue."