About Revolut Bank

Global digital banking app with 52M+ customers in 160+ countries
Multi-currency accounts, instant FX, crypto & stock trading
UK FCA-authorised, deposit protection up to €100,000
Trustpilot 4.4★ (190K+ reviews, May 2025)
Highly rated app, 24/7 in-app chat support
Rapidly expanding, profitable, new features added monthly

GoNoGo 100-Point Framework Breakdown

Regulatory Compliance 12

10/12

FCA-authorised, deposit protection in EEA. UK banking licence in progress. No major fines in 2024–2025, but some regulatory scrutiny in the UK.

Customer Satisfaction 23

17/23

CSAT: 80% (Finder UK, 2025).
Reviews: Trustpilot 4.4★ (190K+), App Store 4.9★ (1.1M), Google Play 4.7★ (2.3M).
Sentiment: Praised for FX, app, global use; complaints about account freezes and slow dispute resolution.
Resolution: Ombudsman complaints above sector average.

Product Value 20

18/20

Free and paid tiers, multi-currency accounts, crypto, stocks, and strong FX rates. Some fees for premium features and international transfers.

Innovation 12

12/12

Consistently launches new features: crypto, stocks, AI assistant, global expansion, joint accounts, and more.

Security 9

8/9

Biometric login, instant card freeze, anti-fraud. Some complaints about account freezes and dispute processes.

Accessibility 9

8/9

Highly rated app, global access, 24/7 chat. No branches; some features limited by country.

Sustainability 5

2/5

Carbon offset card, some green initiatives, but lacks detailed ESG reporting and green products.

Additional Features 10

5/10

Cashback, rewards, travel insurance, crypto, stocks, and perks for premium users.

Key Concerns

Account freezes and slow dispute resolution reported
UK banking licence still pending
Some fees for international transfers and premium features
No physical branches or phone support
Limited FSCS protection for UK users
Customer service can be slow at peak times
Some features unavailable in certain countries
Lacks in-depth ESG and green finance options

Key Features

Hold and exchange 30+ currencies instantly
Crypto, stocks & commodities trading in-app
Budgeting, analytics, and savings vaults
Virtual and physical cards, Apple/Google Pay
24/7 in-app chat support
Instant card freeze, biometric login, anti-fraud

Pricing & Limits

Account	Monthly Fee	Key Features
Standard	£0	Multi-currency, instant FX, free UK transfers, basic analytics
Plus	£2.99	Purchase protection, higher limits, priority support
Premium	£6.99	Travel insurance, unlimited FX, lounge access, disposable cards
Metal	£12.99	Cashback, premium cards, concierge, highest limits
Business (Grow)	£19	Multi-user, advanced spend management, 10K FX at interbank

Recent Customer Feedback (May 2025)

POSITIVE Revolut Reviews, Apr 2025

"Awesome product, customer service is excellent. Revolut customer since 2020 and no single complaint. Keep up the good job!!!"

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POSITIVE Trustpilot, May 2025

"I'm extremely satisfied with Revolut! I've had a great experience using their services: so easy and user friendly. Every problem I've encountered was quickly resolved with the help of their kind and effective customer support. 5 stars all the way!"

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NEUTRAL Reddit, Oct 2024

"I primarily utilize Revolut for saving purposes and for transactions while traveling. However, I wouldn’t consider it as my primary bank account."

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NEGATIVE Reddit, Oct 2024

"They have repeatedly frozen my accounts without explanation and eventually shut them down for no apparent reason! ... They can disrupt a business in an instant."

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About Revolut Bank

Key Strengths

Key Concerns

Key Features

Pricing & Limits

App Store Ratings

Recent Customer Feedback (May 2025)