About EDF Energy

GoNoGo 100-Point Framework Breakdown

Regulatory Compliance /12

Ofgem-licensed, no fines or sanctions. Strong compliance and consumer protection.

Customer Satisfaction /23

Trustpilot 4.25, App Store 4.45 (May 2025). Reliable support, but some billing complaints.

Product Value /20

Competitive tariffs, green options, and flexible plans. Smart meters included.

Innovation /12

App updates, smart meters, and green tariff innovation.

Security /9

SSL encryption, secure payments, and no major breaches reported.

Accessibility /9

Accessible via app, web, and phone. Support for vulnerable customers and multiple channels.

Sustainability /5

Green energy tariffs and carbon reduction focus, but not all tariffs are 100% renewable.

Additional Features /10

Smart meters, app, green extras, and flexible plans.

Fee Type	Typical Range	Notes
Electricity Tariff	Varies	Unit rates depend on region and tariff. See website for current rates.
Gas Tariff	Varies	Unit rates depend on region and tariff. See website for current rates.
Exit Fee	£0–£30	Some fixed tariffs have exit fees; variable tariffs usually don't.
Referral Reward	£25–£50 credit	For both referrer and new customer on some tariffs.

For full and up-to-date pricing, see the EDF Energy website.

POSITIVE Trustpilot, May 2025

"Easy to switch, app is clear and usage tracking is great. Customer service sorted my query quickly."

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POSITIVE App Store, May 2025

"App makes it easy to submit meter readings and see my bills. Green tariff is a plus."

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NEUTRAL Google Play, May 2025

"App is good but can be slow at busy times. Had to wait for a callback on a billing issue."

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NEGATIVE Twitter/X, User 2025

"Had problems with a smart meter install and it took a while to resolve. Customer service could be faster."