About Zopa Bank

UK digital bank, launched 2020, over 1 million customers
Market-leading fixed savings, credit cards, and personal loans
Highly rated app, instant notifications, budgeting tools
Fully FCA authorised, FSCS protected up to £85,000
App Store 4.8★ (54K reviews, May 2025)
UK-based customer support, live chat and phone

GoNoGo 100-Point Framework Breakdown

Regulatory Compliance 12

12/12

Fully FCA-authorised, FSCS protected. No major fines or sanctions reported in 2024–2025.

Customer Satisfaction 23

16/23

CSAT: 72% (Finder UK, 2025).
Reviews: Trustpilot 4.5★ (13K), App Store 4.8★ (54K), Google Play 4.6★ (16K).
Sentiment: Praised for savings rates and app; some complaints about loan approvals and customer service delays.
Resolution: Ombudsman complaints in line with sector average.

Product Value 20

18/20

Market-leading fixed savings, competitive loans, credit cards with rewards. No current account yet.

Innovation 12

9/12

First UK peer-to-peer lender to become a bank. Early adopter of digital-only lending and savings.

Security 9

9/9

Biometric login, instant card freeze, strong anti-fraud. No major breaches since 2023.

Accessibility 9

7/9

Highly rated app, UK-based support. No branches, app-only banking, limited to savings and loans.

Sustainability 5

2/5

Some green initiatives, but lacks detailed ESG reporting and green lending products.

Additional Features 10

2/10

No current account, limited perks, but good app features for savings and loans.

Key Concerns

No current account or debit card
Limited product range (savings, loans, credit card only)
No physical branches
Customer service can be slow at peak times
Some users report declined loan applications
No joint accounts or business banking
Limited green/ESG initiatives
App-only access may not suit all customers

Key Features

Fixed and notice savings accounts
Credit card with rewards and flexible repayments
Personal loans with instant decisions
Highly rated mobile app with notifications
UK-based customer support, live chat and phone
Biometric login and instant card freeze

Pricing & Limits

Account	Monthly Fee	Key Features
Fixed Saver	£0	Up to 5.08% AER, 1–5 year terms, FSCS protected
Zopa Credit Card	£0	Up to 1% cashback, flexible repayments, app controls
Personal Loan	£0	Rates from 7.9% APR, instant decision, no early repayment fee

Recent Customer Feedback (May 2025)

POSITIVE App Store, May 2025

"Very easy to use app, great savings rates. I’ve moved all my savings to Zopa."

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POSITIVE Trustpilot, May 2025

"Quick application and approval. Great rates on fixed term savings."

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NEUTRAL Google Play, May 2025

"App is generally good but sometimes slow to update balances after a transaction."

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NEGATIVE Trustpilot, May 2025

"Customer service took a long time to get back to me about a loan application."

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About Zopa Bank

Key Strengths

Key Concerns

Key Features

Pricing & Limits

App Store Ratings

Recent Customer Feedback (May 2025)