About Kayak

GoNoGo 100-Point Framework Breakdown

Regulatory Compliance /12

Licensed globally, strong compliance and verified travel partners.

Customer Satisfaction /23

Trustpilot 4.15, App Store 4.55. Customers praise price alerts and flexible search, but some report issues with partner reliability.

Product Value /20

Metasearch finds best prices for flights, hotels, and car hire; flexible date and Explore map tools.

Innovation /12

Flexible search, AI-powered price alerts, and Explore map.

Security /9

Secure payments, verified partners, and fraud prevention.

Accessibility /9

Accessible via app, website, and phone; available in 20+ languages.

Sustainability /5

Green flight filter and eco badges for sustainable options.

Additional Features /10

Price alerts, Explore map, and travel inspiration tools.

Fee Type	Typical Range	Notes
Flight Search	Free	No booking fee from Kayak; partner fees may apply
Hotel Search	Free	No booking fee from Kayak; partner fees may apply
Car Hire Search	Free	No booking fee from Kayak; partner fees may apply
Partner Service Fee	Varies	Charged by third-party partners, not Kayak

POSITIVE App Store, May 2025

"Price alerts helped me save £80 on my last flight. The Explore map is a fun way to find new destinations."

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POSITIVE Trustpilot, May 2025

"Easy to compare prices across airlines and hotels. Green flight filter is a nice touch."

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NEUTRAL Google Play, May 2025

"App works well, but some partner sites had hidden fees and slow customer service."

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NEGATIVE Twitter/X, User 2025

"Had an issue with a booking on a partner site. Kayak couldn't help directly."