Price Value
25/25
Tariff competitiveness and bill clarity. High score for lowest rates and simple, transparent billing.
Customer Satisfaction
20/20
Trustpilot, Resolver, Ofgem complaints, and complaint handling. High score for 4.5+ and rapid resolution.
Green Credentials
15/15
Renewable mix, green tariffs, and environmental initiatives. High score for 100% renewable or carbon-neutral.
Service Reliability
15/15
Outage frequency and customer service. High score for minimal interruptions and 24/7 helpful support.
Digital Experience
10/10
App/web usability and accessibility. High score for best-in-class digital tools and inclusive design.
Switching Ease
5/5
Speed and simplicity of switching. High score for instant, hassle-free switching.
