About Scottish Power

GoNoGo 100-Point Framework Breakdown

Regulatory Compliance /12

Ofgem-licensed, no recent fines or sanctions.

Customer Satisfaction /23

Which? 13/100, Citizens Advice 3.1/5. Slow support and complaint resolution.

Product Value /20

Standard tariffs, lacks green options. Boiler cover available as extra.

Innovation /12

Some app updates, but slow innovation and limited features.

Security /9

SSL encryption, industry standard, no major breaches reported.

Accessibility /9

Phone, web, and app access, but long wait times for support.

Sustainability /5

No published ESG report or green tariffs available.

Additional Features /10

Basic app, smart meters, boiler cover as extra.

Fee Type	Typical Range	Notes
Electricity Tariff	Varies	Rates depend on region and tariff. See website for current tariffs.
Gas Tariff	Varies	Rates depend on region and tariff. See website for current tariffs.
Exit Fee	£0–£30	Some fixed tariffs have exit fees; variable tariffs usually don't.
Boiler Cover	From £12/month	Optional add-on for gas customers.

For full and up-to-date pricing, see the Scottish Power website.

POSITIVE Trustpilot, May 2025

"App is easy to use for meter readings. Smart meter install went smoothly."

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NEUTRAL App Store, May 2025

"App works but is slow to update usage. Support can take a while to respond."

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NEGATIVE Google Play, May 2025

"Long wait times for support and some billing errors. App is basic."

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NEGATIVE Twitter/X, User 2025

"Had to chase for a complaint to be resolved. Phone lines are always busy."