Price Value
25/25
Premium competitiveness, breadth of cover, included extras. High score for lowest premiums and most comprehensive cover.
Claims Service
20/20
Claims speed and fairness, payout rates, and customer feedback. High score for instant or same-day claims and high payout rate.
Customer Satisfaction
20/20
Trustpilot, Defaqto, and social sentiment. High score for 4.5+ and rapid complaint resolution.
Policy Transparency
15/15
Clear, simple policy wording, no hidden exclusions, and fair renewals. High score for full transparency and customer-friendly renewals.
Digital Experience
10/10
Online account management, app/web portal usability, and features. High score for best-in-class digital tools and accessibility.
