Regulatory Compliance
FCA-authorised, FSCS protection, and robust customer protections.
Customer Satisfaction
Real user reviews, complaint resolution, and renewal rates.
Product Value
Competitive premiums, fair excess, and comprehensive cover options.
Claims Experience
Speed, transparency, and fairness of the claims process.
Customer Support
24/7 help, digital tools, and empathetic service for all customers.
Accessibility
Mobile app usability, online account management, and multi-language support.
Transparency
Clear policy terms, easy-to-find fees, and honest product information.
Reputation & Innovation
Industry awards, digital innovation, and positive press coverage.