Regulatory Compliance
20/20
FSCS protection up to £85,000, fully FCA-regulated[3][5].
Customer Satisfaction
18/25
Strong brand, but mixed reviews for service and app experience[1][13].
Product Value
16/20
Free current account, wide product range, competitive mortgage rates[11].
Customer Support
13/15
24/7 support, live chat, in-app, phone and branch network[6][12].
Accessibility
9/10
App, web, phone, and 600+ UK branches[6][12].
Transparency
8/10
Clear fee structure, transparent terms and conditions[6][19].
Security
9/10
Biometric login, Secure Key, fraud monitoring, two-factor authentication[6][18].
Reputation & Innovation
8/10
Global leader, strong digital and sustainability focus[4].
