Starling Bank
Starling Bank Review
90/100 GO

About Starling Bank

  • Award-winning UK digital current accounts
  • Intuitive app with real-time notifications
  • Fee-free spending abroad
  • Savings Spaces and round-ups
  • Advanced security and instant card freeze
  • 24/7 UK-based customer support
GoNoGo 100-Point Framework Breakdown
Regulatory Compliance
20/20
Fully regulated UK bank, FSCS protection up to £85,000.
Customer Satisfaction
23/25
4.9/5 Trustpilot, multiple customer service awards.
Product Value
17/20
Free current account, no monthly fees, competitive overdraft rates.
Customer Support
15/15
24/7 in-app and phone support, UK-based team.
Accessibility
8/10
App, web, phone support. No branches, but excellent digital access.
Transparency
9/10
Clear terms, no hidden fees, transparent overdraft pricing.
Security
9/10
Biometric login, instant card freeze, strong fraud monitoring.
Reputation & Innovation
9/10
Consistent fintech leader, winner of Best British Bank.

Key Features

  • Free UK current account
  • Fee-free spending and withdrawals abroad
  • Spaces for savings and bills
  • Round-ups and automatic saving
  • Real-time spending insights
  • Instant card freeze/unfreeze
  • Apple Pay, Google Pay, Samsung Pay
  • 24/7 UK-based support

Fees & Charges

Service Fee
UK Current Account Free
Spending Abroad Free
ATM Withdrawals (UK & Abroad) Free up to £300/month, then 2%
Overdraft Interest 15% - 35% EAR (variable)
Unarranged Overdraft Fee No additional fee

App Store Ratings

App Store iOS App Store
★★★★★
4.9/5 (200K+ reviews)
View on App Store
Google Play Google Play Store
★★★★☆
4.8/5 (120K+ reviews)
View on Play Store

Awards & Recognition

  • Best British Bank, British Bank Awards 2024
  • Best Current Account Provider, 2024
  • Best Banking App, 2023
  • 3 million+ customers

Sustainability & Ethics

  • 100% recycled plastic debit cards
  • Paperless banking
  • Supports UK charities and local initiatives

Recent Customer Feedback

POSITIVE App Store, May 2025
"Starling's app is the best I've used. Love the instant notifications and spending insights."
View original
POSITIVE Trustpilot, May 2025
"Fee-free spending abroad is a game-changer. Customer service is always helpful."
View original
NEUTRAL Google Play, May 2025
"Would like more features for joint accounts, but overall very happy."
View original
NEGATIVE Reviews.io, 2024
"Had an issue with my card being declined abroad, but support resolved it quickly."
View original
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