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Barclays Review

About Barclays

Over 300 years of banking heritage and innovation[5][6]
Award-winning mobile and online banking
Global bank with presence in 50+ countries
Advanced security, biometric login, 24/7 fraud protection
24/7 UK-based customer support
Committed to sustainability and net zero by 2050[3][8]

GoNoGo 100-Point Framework Breakdown

Regulatory Compliance

20/20

FSCS protection up to £85,000, fully FCA-regulated.

Customer Satisfaction

19/25

Strong brand, but mixed reviews for customer service and app.

Product Value

16/20

Free current account, range of savings and business products.

Customer Support

13/15

24/7 support, in-app chat, phone, and branch network.

Accessibility

9/10

App, web, phone, and 1,200+ UK branches.

Transparency

8/10

Clear fee structure, transparent terms and conditions.

Security

9/10

Biometric login, fraud monitoring, secure digital transactions.

Reputation & Innovation

8/10

Pioneers in digital banking, ongoing investment in tech and sustainability.[5][6]

Key Features

Free UK current account
Award-winning mobile banking app
International payments and currency accounts
Savings, ISAs, and investment options
Business banking and loans
Biometric login, instant card freeze
Apple Pay, Google Pay, Samsung Pay
24/7 UK-based support and branch access

Fees & Charges

Service	Fee
UK Current Account	Free
Spending Abroad	Free for purchases, 2.99% for cash withdrawals
ATM Withdrawals (UK)	Free
Overdraft Interest	35% EAR (variable)
Unarranged Overdraft Fee	No additional fee
Business Account Monthly Fee	Free for 12 months, then £8.50/month

App Store Ratings

iOS App Store

★★★★☆

4.7/5 (300K+ reviews)

View on App Store

Google Play Store

★★★★☆

4.6/5 (250K+ reviews)

View on Play Store

Awards & Recognition

Best Banking App, British Bank Awards 2024
Best Business Banking Provider, 2024
Most Innovative Bank, 2023
24 million+ customers worldwide

Sustainability & Ethics

£500m invested in sustainable projects by 2027[3][8]
Net zero by 2050 commitment
Major UK charity and community supporter

Recent Customer Feedback

POSITIVE App Store, May 2025

"Barclays app is easy to use and makes managing my account simple. Love the security features."

POSITIVE Trustpilot, May 2025

"Great business banking support and lots of branch locations."

NEUTRAL Google Play, May 2025

"App sometimes logs me out unexpectedly, but overall reliable."

NEGATIVE Reviews.io, 2024

"Had to wait a long time for phone support, but issue was eventually resolved."

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