Monzo
Monzo Review
89/100 GO

About Monzo

  • App-based UK bank with iconic coral debit card
  • Intuitive app with real-time notifications & budgeting
  • Up to 20 savings pots, round-ups, and easy bill splitting
  • Fee-free spending abroad (limits apply)
  • Instant card freeze, biometric login, strong security
  • 24/7 in-app customer support
GoNoGo 100-Point Framework Breakdown
Regulatory Compliance
20/20
Fully regulated UK bank, FSCS protection up to £85,000.
Customer Satisfaction
22/25
4.6/5 Trustpilot, praised for app and support.
Product Value
17/20
Free account, paid tiers (£3/£7/£17 per month) for extra perks.
Customer Support
13/15
24/7 in-app chat, priority for paid accounts.
Accessibility
8/10
App, web, phone support. No branches, but excellent digital access.
Transparency
9/10
Clear terms, transparent fees, real-time notifications.
Security
9/10
Biometric login, instant card freeze, strong fraud monitoring.
Reputation & Innovation
8/10
Fintech pioneer, regular new features, growing business accounts.

Key Features

  • Free UK current account
  • Up to 20 savings pots & round-ups
  • Fee-free spending abroad (limits apply)
  • Cashback offers in-app
  • Advanced budgeting & spending insights
  • Instant freeze/unfreeze card
  • Apple Pay, Google Pay, Samsung Pay
  • 24/7 in-app support

Fees & Charges

Service Fee
UK Current Account Free
Extra Account £3/month
Perks Account £7/month
Max Account £17/month
Spending Abroad Free (limits apply)
ATM Withdrawals Abroad Free up to £200/month, then 3%
Overdraft Interest 19% - 39% EAR (variable)
Cash Deposit (PayPoint) £1 per deposit

App Store Ratings

App Store iOS App Store
★★★★★
4.9/5 (250K+ reviews)
View on App Store
Google Play Google Play Store
★★★★☆
4.8/5 (200K+ reviews)
View on Play Store

Awards & Recognition

  • Best Banking App, British Bank Awards 2025
  • Best Current Account Provider, 2025
  • Most Innovative Bank, 2024
  • 8 million+ customers

Sustainability & Ethics

  • 100% recycled plastic debit cards
  • Paperless banking
  • Supports UK charities and local initiatives

Recent Customer Feedback

POSITIVE App Store, May 2025
"Monzo's app is the most intuitive I've used. Pots and bill splitting are a game changer."
View original
POSITIVE Trustpilot, May 2025
"Fee-free spending abroad is perfect for travel. Support is quick and friendly."
View original
NEUTRAL Google Play, May 2025
"Would like higher savings rates, but the app is great for budgeting."
View original
NEGATIVE Reviews.io, 2024
"Occasional issues with cash deposits and PayPoint fees, but overall positive."
View original
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Compare Banks
Starling Bank
Monzo
Revolut
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American Express
HSBC
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Lending Works
Ask Anything
New Page
Utilities
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British Gas
Octopus Energy
OVO Energy
EDF Energy
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Scottish Power
Shell Energy
Octopus
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