About Trainline

GoNoGo 100-Point Framework Breakdown

Regulatory Compliance /12

Fully UK rail-licensed and regulated, compliant with industry standards.

Customer Satisfaction /23

Trustpilot 3.95, App Store 4.55. Customers praise ticketing and live updates, but some report refund and support delays.

Product Value /20

Split ticketing, Delay Repay, and competitive prices for UK and European rail.

Innovation /12

App features live train times, digital tickets, and AI-powered split ticketing.

Security /9

Secure payments, verified partners, and fraud prevention.

Accessibility /9

Accessible via app, website, and phone; live updates and digital tickets.

Sustainability /5

No published ESG or sustainability report as of May 2025.

Additional Features /10

Delay Repay, split ticketing, and live train status notifications.

Fee Type	Typical Range	Notes
Ticket Booking Fee	Up to £1.75	Per transaction, varies by payment method
Payment Card Fee	0–2%	Some cards incur additional fees
Refund Fee	Up to £10	May apply for some tickets
Split Ticket Savings	Varies	AI finds cheapest fare combinations

POSITIVE App Store, May 2025

"Split ticketing saved me over £20 on my last trip. App is easy to use and live train times are accurate."

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POSITIVE Trustpilot, May 2025

"Delay Repay worked perfectly after my train was late. Refund was processed within a week."

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NEUTRAL Google Play, May 2025

"App is generally reliable, but had a glitch during a recent update. Support was helpful but slow."

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NEGATIVE Twitter/X, User 2025

"Waited two weeks for a refund after a cancelled train. Live train info was incorrect during a strike."