About Barclays Bank

One of the UK’s “Big Four” banks, FCA-regulated
Full range of personal & business accounts
App Store 4.4 (May 2025), Google Play 4.2
700+ UK branches, 24/7 phone & in-app support
FSCS protection up to £85,000
Global reach, strong international banking

GoNoGo 100-Point Framework Breakdown

Regulatory Compliance

11/12

FCA-authorised, FSCS protection. No major fines in 2025, but some legacy issues.

Customer Satisfaction

15/23

Trustpilot 1.9 (May 2025), App Store 4.4, Google Play 4.2. Mixed reviews: praised for app, but branch closures and wait times are issues.

Product Value

16/20

Free basic account, Premier & Blue Rewards extras, competitive FX, but some fees for overdrafts & extras.

Innovation

8/12

Improved app and digital tools, but slower innovation than digital banks.

Security

8/9

Biometric login, 2FA, instant card freeze, no major breaches since 2023.

Accessibility

8/9

700+ branches, improved app accessibility, multilingual support, but rural closures ongoing.

Sustainability

2/5

Net-zero commitments, green bonds, but ongoing criticism for fossil fuel investments.

Additional Features

8/10

Blue Rewards, Premier, business banking, and a wide range of extras.

Key Concerns

Below-average Trustpilot score (1.9/5)
Ongoing branch closures, especially in rural areas
Some fees for overdrafts and extras
Slower innovation than digital banks
Environmental criticism for fossil fuel investments
Wait times for phone support can be long
Complex fee structure for some accounts
Limited digital extras vs fintechs

Key Features

Global account management and international payments
Business banking and Premier accounts
Advanced fraud protection and biometric login
Savings, ISAs, and investment products
Travel-friendly debit and credit cards
In-app card controls and instant freeze
24/7 phone and chat support
Highly rated mobile app

Pricing & Fees

Account	Monthly Fee	Key Features
Basic Current Account	£0	Core features, online banking, UK ATM withdrawals
Blue Rewards	£5	Cashback, rewards, and extras for a monthly fee
Premier	£0	Priority support, travel insurance, exclusive offers
Debit Card	£0	Free UK ATM withdrawals, fees apply abroad

For full and up-to-date pricing, see the Barclays website.

Recent Customer Feedback (May 2025)

POSITIVE App Store, May 2025

"The Barclays app is easy to use and makes managing my money simple. Love the instant card freeze."

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POSITIVE Google Play, May 2025

"Great for international transfers and the Blue Rewards are a nice bonus."

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NEUTRAL Trustpilot, May 2025

"App works well but had to wait a long time on the phone for support."

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NEGATIVE Twitter/X, User 2025

"Branch closed in my town, now have to travel miles for in-person help."

About Barclays Bank

Key Strengths

Key Concerns

Key Features

Pricing & Fees

App Store Ratings

Recent Customer Feedback (May 2025)