Founded | 1936 |
---|---|
Branches | 180+ (UK-wide) |
Parent Company | Skipton Building Society |
Services | Sales, Lettings, Mortgages, Conveyancing, Asset Management, Surveys, Auctions |
GoNoGo Score | 87/100 |
Trustpilot | 4.6★ (7,800+ reviews) source |
Feefo | 4.7★ (1,386 ratings, 2025) source |
AllAgents | 4.6★ (3,800+ reviews) source |
4.2★ (varies by branch) | |
Awards |
Category | Score | Rationale |
---|---|---|
Regulatory Compliance | 12/12 | Member of The Property Ombudsman, CMP, AML, no recent fines [1] |
Customer Satisfaction | 20/23 | High review scores, some complaints about post-sale follow-up |
Value & Transparency | 18/20 | Clear fee structure, but some negative comments on contract complexity |
Innovation | 10/12 | Digital onboarding, 3D tours, e-signatures, online tracking |
Security & Data | 8/9 | GDPR compliant, secure document handling |
Accessibility | 8/9 | Branch access, digital accessibility, multi-language support |
Sustainability | 4/5 | Paperless options, EPC advice, local community work |
Additional Features | 7/10 | Mortgage/insurance, auctions, landlord tools, but no app |
“Connells made the process very easy and stress free. I was kept updated at every stage and the staff were always friendly and helpful.”
“Great service from Connells, quick sale, and the mortgage advice was invaluable.”
“The team at Connells Leamington Spa have been super helpful in securing us a property in the area. Would wholeheartedly recommend them.”
“After being let down by another agent, Connells were quick to help us arrange viewings and went out of their way to accommodate us.”
“I would like to thank Connells St Neots branch, especially the manager David Finnigan for helping us sell our house… could not fault them.”
“Post-sale follow-up was slow, had to chase for updates after completion.”
“Deposit return took longer than expected, but staff were polite.”
“High staff turnover and slow to fill positions, leaving others to pick up the slack.”
“Zero training, awful management, corrupt, money grabbers.”
“Very good, enjoyable company to work for. Have been supported both in both my personal and work life by them.”