Prime Video Review

84 / 100 GO

About Prime Video

Amazon's global streaming platform for TV, movies, and originals
Large library, including exclusive Prime Originals and live sport
Available in over 200 countries, multi-language support
Trustpilot rating 4.1, App Store 4.5 (2025)
24/7 customer support, easy account management
Watch on smart TVs, mobile, tablets, laptops, and more

GoNoGo 100-Point Framework Breakdown

Regulatory Compliance

12/12

Complies with global digital streaming regulations, GDPR, and content licensing.

Customer Satisfaction

18/23

Trustpilot 4.1, App Store 4.5 (2025). High marks for content and usability, some complaints about ads and extra charges.

Product Value

18/20

Prime Video included with Amazon Prime, large library, but some content costs extra.

Innovation

11/12

X-Ray, live sport, 4K, offline downloads, and interactive features.

Security

9/9

Strong account security, parental controls, and privacy settings.

Accessibility

8/9

Audio descriptions, subtitles, multi-language, and accessible interface.

Sustainability

3/5

Some public commitments to green energy and data centre efficiency.

Additional Features

5/10

Downloads, X-Ray, profiles, but some features require extra payment.

Key Strengths

Included with Amazon Prime membership
Large content library, including Prime Originals and live sport
User-friendly apps on almost every device
4K Ultra HD, HDR, and offline downloads
Strong parental controls and security

Key Concerns

Ads introduced on standard plans in 2024
Some movies and shows require extra payment
Rotating content library (titles come and go)
No live TV channels (except select sport events)

Features

Streaming on smart TVs, mobile, tablets, laptops, and more
Multiple user profiles and parental controls
Downloads for offline viewing
4K Ultra HD and HDR on select plans
Audio descriptions and multi-language support
X-Ray feature with actor and trivia info

Fees & Charges

Plan	Monthly Price (UK)
Prime Video (standalone)	£8.99
Amazon Prime (includes Prime Video)	£8.99
Premium Channels & Rentals	Extra charges apply

Prices as of June 2025. Some content (channels, rentals, new releases) costs extra. See Prime Video website for latest details.

App Ratings

Apple App Store

4.5 (2025)

Google Play Store

4.4 (2025)

User Comments

Positive Trustpilot

Great selection of shows and movies, and the live sport is a bonus. Included with Prime is good value.

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Positive App Store Review

App is easy to use and downloads work well for travel. X-Ray is a fun extra.

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Neutral Google Play Review

Some movies cost extra and ads are a bit annoying now.

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Negative Trustpilot

Too many shows are pay-per-view and the library rotates a lot.

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Negative App Store Review

App sometimes freezes and doesn't always save my place in a show.

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