GoNoGo Property Industry Review & Benchmarking 2025
A GoNoGo 100-Point Benchmark with Real Customer Insights
UK Estate Agency Market Value (2024)
Average Trustpilot Rating (Top 5 Brands)
Branches Reviewed
Framework: Regulatory, Service, Value, Innovation
Key Insights: The UK property sector is increasingly driven by digital experience, transparent communication, and branch-level service consistency. GoNoGo’s 100-point framework spotlights not just brand-wide performance, but also branch-level strengths and pain points. This report benchmarks Connells, Haart, Squire Property Management, Leaders, and Your Move, with a branch-by-branch deep dive.
GoNoGo Score: 87/100
Trustpilot: 4.6★ (7,800+ reviews)
GoNoGo Score: 83/100
Trustpilot: 4.4★ (6,100+ reviews)
GoNoGo Score: 81/100
Google: 4.8★ (350+ reviews)
GoNoGo Score: 80/100
Trustpilot: 4.5★ (2,900+ reviews)
GoNoGo Score: 78/100
Trustpilot: 4.3★ (3,100+ reviews)
“The team at Connells St Neots were fantastic from start to finish. Kept us updated every step.”
“Great digital portal for tracking our sale. No hidden fees, very transparent.”
“Deposit return took longer than expected, but staff were polite.”
“After completion, it was hard to get hold of anyone for queries.”
“Haart Cambridge sold our house in 6 days. Great communication and local advice.”
“Lettings team was slow to respond to repair requests.”
“Squire’s property managers are always available and keep us informed.”
“Had to chase for deposit return, but process was explained.”
“Digital contracts made everything fast and easy. Staff were friendly.”
“Had to chase for a boiler repair, but overall happy.”
“Clear fees, no surprises. Got a great mortgage deal through Your Move.”
“Sale took longer than expected, but staff were friendly.”