Executive Summary

22 Operators Benchmarked From DPD to Deliveroo, covering parcel, express, food, and Q-commerce delivery networks.

53% Last-Mile Cost Share Last-mile delivery now accounts for up to 53% of total supply chain costs.

1.29bn UK Peak Parcels UK delivered 1.29bn parcels in Q4 2024, highest volume in Europe, up 10.9% YoY.

91/100 Top GoNoGo Score DPD achieves highest overall score with excellent digital innovation and ESG leadership.

The UK logistics sector in 2025 is defined by e-commerce growth, sustainability pressures, and digital transformation. While parcel volumes reached record highs, competitive dynamics have shifted toward operational excellence, customer experience, and ESG credentials. Operators excelling in real-time tracking, green fleet adoption, and first-attempt success rates are capturing disproportionate market share and PE investment interest.

GoNoGo 100-Point Logistics Framework & Methodology

Regulatory Compliance 10% Licenses, insurance, GDPR, safety record, incident reporting transparency.

Customer Satisfaction 20% Trustpilot, App Store, Ofcom survey, social sentiment, NPS, complaint resolution.

Operational Performance 20% On-time %, failed/late %, avg. delivery time, returns, first-attempt success.

Digital & Tech Innovation 15% Real-time tracking, route AI, automation, API integration, lockers, drones.

Value & Transparency 10% Pricing clarity, surcharges, refund/compensation, contract flexibility.

Sustainability & ESG 15% Green fleet %, CO₂/parcel, electrification, ESG reporting, packaging.

Accessibility & Flexibility 5% PUDO/locker coverage, rescheduling, delivery windows, rural reach.

Additional Features 5% White glove, install, cold chain, crowdsourcing, unique B2B/B2C services.

Each operator is scored out of 100, weighted by these eight categories. Scores combine operational data (Ofcom, company reports), customer feedback (Trustpilot, App Store), digital audits, and sustainability disclosures. Service-level and geographic variations are captured where data permits. All insights are sourced and referenced for transparency.

Industry Trends & Investment Considerations

Volume Growth: UK parcel volumes up 10.9% YoY to 1.29bn, driven by e-commerce and Q-commerce expansion.
Cost Pressure: Last-mile now 53% of supply chain cost, forcing operational efficiency and automation investment.
ESG Leadership: Green fleet adoption varies 18-100%, with InPost and Hived leading on electric delivery.
Digital Transformation: Real-time tracking adoption at 95% for major operators, predictive delivery windows emerging.
First-Attempt Success: Performance gap of 17% between best (InPost 100%) and worst performers (Evri 83%).
Customer Expectations: 55% will switch for faster delivery, 60% value flexible delivery slots over speed.
PE Investment Activity: €11.6bn deployed in European logistics in 2023, focus on tech-enabled platforms.

PE Investment Considerations

Operational Excellence: 17-point gap between highest and lowest performing operators on first-attempt success.
Digital Maturity: Operators with AI route optimization show 35.8% routing time reduction.
ESG Leadership: Electric fleet adoption becoming regulatory requirement and customer expectation.
Network Density: Urban penetration and locker coverage drive customer satisfaction and retention.
Tech Integration: Real-time tracking, predictive delivery, and API-first platforms command premium valuations.
Customer Experience: NPS and complaint resolution directly correlate with market share growth.

Logistics Operator Comparison Table

Logo	Operator	GoNoGo Score	12-mo Trend	Regulatory	Customer Sat.	Operations	Digital	Value	Sustainability	Accessibility	Features	On-Time %	1st Attempt %	Green Fleet %	Service Types

Logistics & Last-Mile Delivery Benchmarking 2025

Executive Summary

GoNoGo 100-Point Logistics Framework & Methodology

Industry Trends & Investment Considerations

PE Investment Considerations

Logistics Operator Comparison Table