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Logistics & Last-Mile Delivery Benchmarking 2025

Summary Icon Executive Summary

18 Operators Benchmarked From DPD to Deliveroo, covering B2B, B2C, and Q-commerce delivery networks.
53% Last-Mile Cost Share Last-mile delivery now accounts for up to 53% of total supply chain costs.
1.29bn UK Peak Parcels UK delivered 1.29bn parcels in Q4 2024, highest volume in Europe.
91/100 Top GoNoGo Score DPD achieves highest overall score with excellent digital innovation.

The UK logistics sector in 2025 is defined by e-commerce growth, sustainability pressures, and digital transformation. While parcel volumes reached record highs, competitive dynamics have shifted toward operational excellence, customer experience, and ESG credentials. Operators excelling in real-time tracking, green fleet adoption, and first-attempt success rates are capturing disproportionate market share and PE investment interest.

Framework Icon GoNoGo 100-Point Logistics Framework & Methodology

Regulatory Compliance 10% Licenses, insurance, GDPR, safety record, incident reporting.
Customer Satisfaction 20% Trustpilot, App Store, Ofcom survey, social sentiment, NPS.
Operational Performance 20% On-time %, failed/late %, avg. delivery time, returns, first-attempt success.
Digital & Tech Innovation 15% Real-time tracking, route AI, automation, API, lockers, drones.
Value & Transparency 10% Pricing clarity, surcharges, refund/compensation, contract flexibility.
Sustainability & ESG 15% Green fleet %, CO₂/parcel, electrification, ESG reporting.
Accessibility & Flexibility 5% PUDO/locker coverage, rescheduling, delivery windows.
Additional Features 5% White glove, install, cold chain, crowdsourcing, unique B2B/B2C.

Each operator is scored out of 100, weighted by these eight categories. Scores combine operational data (Ofcom, company reports), customer feedback (Trustpilot, App Store), digital audits, and sustainability disclosures. Service-level and geographic variations are captured where data permits. All insights are sourced and referenced for transparency.

Trends Icon Industry Trends & Investment Considerations

  • Volume Growth: UK parcel volumes up 10.9% YoY to 1.29bn, driven by e-commerce and Q-commerce expansion.
  • Cost Pressure: Last-mile now 53% of supply chain cost, forcing operational efficiency and automation investment.
  • ESG Leadership: Green fleet adoption varies 18-100%, with InPost and Hived leading on electric delivery.
  • Digital Transformation: Real-time tracking adoption at 95% for major operators, predictive delivery windows emerging.
  • First-Attempt Success: Performance gap of 17% between best (InPost 100%) and worst performers (Evri 83%).
  • Customer Expectations: 55% will switch for faster delivery, 60% value flexible delivery slots over speed.
  • PE Investment Activity: €11.6bn deployed in European logistics in 2023, focus on tech-enabled platforms.

PE Investment Considerations

  • Operational Excellence: 17-point gap between highest and lowest performing operators on first-attempt success.
  • Digital Maturity: Operators with AI route optimization show 35.8% routing time reduction.
  • ESG Leadership: Electric fleet adoption becoming regulatory requirement and customer expectation.
  • Network Density: Urban penetration and locker coverage drive customer satisfaction and retention.
  • Tech Integration: Real-time tracking, predictive delivery, and API-first platforms command premium valuations.
  • Customer Experience: NPS and complaint resolution directly correlate with market share growth.

Compare Icon Logistics Operator Comparison Table

Logo Operator GoNoGo Score 12-mo Trend Regulatory Customer Sat. Operations Digital Value Sustainability Accessibility Features On-Time % 1st Attempt % Green Fleet % Service Areas
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